Frequently Asked Questions
Everything you need to know about bringing Valkill Furniture into your home.
What is the standard shipping timeframe for large furniture items?
Most in-stock furniture pieces are processed within 2-3 business days. Depending on your location, delivery typically takes 7-14 business days via our specialized white-glove furniture carriers.
Do you offer assembly services upon delivery?
Yes, we offer professional assembly as an add-on service at checkout. Our delivery team will unpack, assemble, and place your new furniture in your room of choice, as well as remove all packaging materials.
What is your return policy if I am unhappy with my purchase?
We offer a 30-day return window for all standard furniture items. Products must be in original condition. Please note that a restocking fee and return shipping costs may apply.
What kind of warranty comes with Valkill Furniture products?
All our furniture comes with a limited 1-year manufacturer's warranty covering structural defects and craftsmanship. This does not cover normal wear and tear or damage caused by improper use.
Can I request fabric or wood swatches before placing an order?
Absolutely. We offer complimentary swatch kits for most of our upholstery and wood finishes to help you ensure the color and texture perfectly match your home decor.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you pay for your purchase over time.